Knitting, cross stitching, crochet, and haberdashery

Conditions of Use

If you are not happy with your purchase, you can return it to us and we will refund you with the amount you paid for that item.

Patterns, pattern books, threads and beads are non refundable.

All we ask is that you inform us by email or post and return the product within 7 working days from the day after receipt. We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service. Returns must be made within 7 working days of delivery. You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods.Postage and packaging charges will not be refunded. This does not affect your statutory rights.

Should you not receive your goods please use the tracking number we provide with your dispatch confirmation e-mail to check the status and whereabouts of your order. We send all of our packages international tracked abroad and signed for in the UK.

Reviewed and updated April 2022.